Hull Training - Customer Service (Course Information)

Customer Service

for school leavers, 16-18 years old.

Campus: Business Academy	Duration: Duration 12 Months
Cost: Free (see below for details)	Enroll: Call us or Apply Online!

Course Title

NVQ Certificate in Customer Service Level 2 - Intermediate Apprenticeship
NVQ Diploma in Customer Service Level 3 - Advanced Apprenticeship

Who is this course for?

This course is aimed towards school leavers aged 16-18 years old who are interested in a future career in Customer Service. You should have a keen interest in working with the general public, have a friendly and approachable manner and keep calm in challenging situations.

What will I learn?

On this apprenticeship course you will learn how to:

Communicate with customers effectively
Build relationships with customers
Resolve problems professionally
Promote products and/or services using appropriate communication channels
Keep accurate records
Gather customer feedback
Be an effective team member

On an Advanced Apprenticeship these skills will develop to involve improving customer satisfaction, team leading, improving customer loyalty, gathering and analysing customer feedback, processing complaints and maintaining reliable customer service.

What qualifications will I achieve?

Intermediate Apprenticeship

NVQ Certificate in Customer Service, Level 2
Certificate in Customer Service, Level 2 (Technical Certificate)
Application of Number Key Skills, Level 1
Communication Key Skills, Level 1
Personal Learning and Thinking Skills
Employer Rights and Responsibilities

Advanced Apprenticeship

NVQ Diploma in Customer Service, Level 3
Certificate in Customer Service, Level 3 (Technical Certificate)
Application of Number Key Skills, Level 2
Communication Key Skills, Level 2
Personal Learning and Thinking Skills
Employer Rights and Responsibilities (ERR)

How will I be assessed?

You will be required to complete a portfolio of evidence to demonstrate your knowledge and skills. This involves collecting details of work performed while in your work place.

Entry Requirements?
A*-G GCSE Grades. Ability to complete an entry assessment and interview.
Course Duration
Intermediate Apprenticeship takes up to 1 year (full time). The optional Advanced Apprenticeship will then take a further 2 years.

Start Dates
Various start dates throughout the year, apply now and an interview will be arranged immediateley.
Location
Hull Training Business Academy
About this centre - Maps and Directions

Cost

This course is free to anyone aged 16-18 years. Eligibility will be checked at the interview stage.

Future Opportunities

This course has progression routes available from Foundation Learning (Level 1), to Intermediate Apprenticeship (Level 2) then onto Advanced Apprenticeship (Level 3).

Related Job Profiles

Job roles could include:

Customer Service Trainees
Retail Assistants
Representatives/Agents
Clerical/Reception Staff
Co-ordinators and Team Leaders
or any other role that involves you dealing with people.

Application

You can apply online by clicking on the "Apply" button at the bottom of this page. We accept applications by the following methods:

Click "apply online" at the bottom of this page
Call our free phone number on 0800 138 0954 (please note: some mobile phone providers may charge)
Call our Hull-based number on 01482 318280
The Hull and East Riding online prospectus system
Visit us at the Hull Training Information Centre (based in Hull City Centre)