Course overview
The role of a customer service practitioner is to deliver a high quality service to the customers of their organisation.  As an apprentice you will learn to provide excellent service to customers which can be delivered from the workplace or digitally.  Your customers may be routine or one-off and some of your duties may be dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales problem solving and after care.  You may be the first point of contact for the organisation and be involved in using methods to measure customer satisfaction. You will learn to demonstrate excellent customer service skills and behaviours as well as service and product knowledge. Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.

Who is this apprenticeship for?
This apprenticeship is aimed at those wishing to start a career in customer service. Customer service is a skill for life and can open doors to a long and rewarding career.

This level 3 is designed to equip you with a recognised qualification that offers a varied and interesting career path with good development and progression opportunities.

Entry requirements
There are no set requirements for entry to the Customer Service Practitioner Standard, however if you have already, achieve Level 1 functional skills in maths and English and you will sit the exam for level 2.

Throughout the apprenticeship you will be supported by your tutor and employer to ensure you are ready for the end point assessment which will include a portfolio showcase, professional  discussion and an observation.