Entry Requirements

There are no entry requirements but learners should have basic IT keyboard and searching skills

How to apply

For information on how to apply, please call The Endeavour Centre on 01482 615 349

Course Content

• The importance of good customer service
• The impact of poor customer service
• How to be efficient and professional when dealing with others
• Strategies to help with customers who are unhappy or angry

Assessment Method

RARPA stands for Recognising and Recording Progress and Achievement which
is the process of assessment for non-accredited learning.  It is a means of validating
the outcomes of programmes which do not result in qualifications. RARPA is a five
stage process which measures and records learners’ progress, achievements and
attendance.

Where can it lead?

This course/qualification would be useful in supporting skills towards further education, training and in all forms of employment where customer service is involved, notably the Retail and Hospitality sectors.

Progression on to further accredited courses such as maths and English Functional Skills and vocational Adult Learning.

As a Hull Training and Adult Education learner you have access to our Careers Advice Service. Our advisers are on hand to guide you through options and support you to achieve your full potential.  Ask your tutor to refer you, if required.