Introduction to Customer Services

Introduction to Customer Services

Venue:
Duration: 5 weeks
Start Date: Tuesday 12 November 2019
Induction: Tuesday 5 November 2019
Day and time: Tuesday, 1-3pm
Course fees: £40 / FREE (fee remissions available)
Enrolment information: For information on how to apply, please call The Endeavour Centre on 01482 615 349

Course aims

This five week Introduction to Customer Service course will give you the basics to demonstrate to an employer that you understand the importance of good customer service and how it reflects on a business.

Entry requirements.

There are no entry requirements.

How to apply

Contact Endeavour on 01482 615 349 or email:
learneradvice@hullcc.gov.uk

Course Content

  • The importance of good customers service
  • The impact of poor customer service
  • How to be efficient and professional when dealing with others
  • Strategies to help with customers who are unhappy or angry

Where can it lead?

This course/qualification would be useful in supporting skills towards further education, training and employment.

Progression onto further accredited courses including such as Functional Skills Maths and English and vocational Adult Learning.

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