Introduction to Customer Services
The BBC Information Centre
See venue >>
This five week Introduction to Customer Service course will give you the basics to demonstrate to an employer that you understand the importance of good customer service and how it reflects on a business.
There are no entry requirements.
How to apply
For information on how to apply, please call The Endeavour Centre on 01482 615 349
- The importance of good customers service
- The impact of poor customer service
- How to be efficient and professional when dealing with others
- Strategies to help with customers who are unhappy or angry
Where can it lead?
This course/qualification would be useful in supporting skills towards further education, training and employment.
Progression onto further accredited courses including such as Functional Skills Maths and English and vocational Adult Learning.