Public Service Operational Delivery Officer Level 3 Apprenticeship
Why this apprenticeship?
This apprenticeship provides learners with an excellent foundation for a career within local or central government providing services to the general public.
The apprenticeship standard is designed to meet the skills needs for public services by attracting new talent into a career for those wanting to working directly with customers and the public.
You will spend one day a week (20% of your time) with Hull Training and AduIt Education and the rest of the week with your employer.
Advanced apprentices will be dealing with different types of customers and delivering a range of public services. They will have the skills, knowledge and competencies to support customers, business systems, processes and services and contribute to keeping the country running.
Anyone aged 16 or over can apply for an apprenticeship. You cannot be self-employed and must have lived in the UK or EU for the past three years to be eligible.
You must be working in local or central Government and have had some experience of working with customers previously. If you are not currently employed, we will do our best to support you into employment before commencing this apprenticeship.
The Level 3 apprenticeship is an advanced level equivalent to two A level passes and can be an excellent starting point to move into management or senior support roles. Successful completion could also support a pathway to university.
What qualification(s) will I achieve?
Learners who successfully complete this apprenticeship will be awarded with a:
- Level 2 Award in Operational Delivery (Intermediate)
- Level 3 Certificate in Operation Delivery (Advanced)
Plus, Functional Skills Level 2 in English and maths (for those that have not achieved a grade C or level 4 or above).
On completion of this apprenticeship you will have gained experience and/or knowledge of the following:
- Legislation, policies and procedures
- Customer needs and expectations
- Customer service and the importance of good communication skills
- Working together as a team
- Gathering, negotiating and managing information
- Problem solving and decision making
- Using IT systems to manage, share and store information
- Taking responsibility for your own behaviours, actions and tasks
- Delivering a quality service and ‘going the extra mile’ for customers
Working to agreed goals and activities and responding well challenge
You will work towards gaining an apprenticeship standard. The apprenticeship standard contains a list of skills, knowledge and behaviours you will need to have learned by the end of your apprenticeship. Standards are occupation focused; they are not qualification-led. The learning happens throughout the apprenticeship and you are assessed at the end of your apprenticeship. It is at this point you will need to prove you can carry out all aspects of the job. This is called the End Point Assessment (EPA).
For more information about apprenticeships visit https://www.apprenticeships.gov.uk/apprentice/what-is-an-apprenticeship
Here you will find some potential career pathways once you have completed your apprenticeship with us.
Shared Services Support Assistant
- Managing and delegating high volumes of calls
- Dealing with Human Resources, payroll and payment enquiries
- Providing IT helpdesk support
- Processing service requests via email
- Processing and input of data into various computer systems
- Daily use of Microsoft Office applications including Excel, Outlook and Word
Legal Services Administrator
- Deal with visitors to the department
- Support electoral processes
- Bundling paperwork for court purposes
- Typing up legal documents
- Support with Freedom Of Information requests
School Admissions Officer
- Processing applications
- Providing administration support to colleagues
- Information parent of school allocations
- Dealing with appeals
- Collating the school census information
- Using the schools management information system (SIMS)
- Effectively managing incoming calls
- Using the Liquid Logic management system
- Provide administration support to social workers
- Attending meetings, taking minutes and typing these up
- Processing birth certificate applications
- Processing and providing travel expenses to customers
- Dealing with customers over the telephone, via email and face to face