Customer Service Specialist Apprenticeship (Level 3)

Customer Service Specialist Apprenticeship (Level 3)

Venue: Craven Park Training and Enterprise Centre, Poorhouse Lane, Hull, HU9 5HE
Duration: 15 months plus three months End Point Assessment (EPA)
Enrolment information: If you would like to discuss this apprenticeship standard further please call our Business Engagement team on 01482 614157 or email

Why this apprenticeship?

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.

If you want to be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries this apprenticeship could be for you.

Entry Requirements

You need to be aged 16 years and over

English, maths and ICT Functional Skills Level 2 (for those that have not achieved a grade C or Level 4 or above)


Course Content

  • Business knowledge and understanding
  • Customer journey knowledge
  • Knowing your customers and their needs/customer insight
  • Customer service culture and environment awareness
  • Business-focused service delivery
  • Providing a positive customer experience
  • Working with your customers/customer insights
  • Customer service performance
  • Service improvement
  • Develop self
  • Ownership/responsibility
  • Team working
  • Equality
  • Presentation

What qualifications will I achieve?

You would achieve:

  • Customer Service Specialist Level 3 Apprenticeship Standard
  • English, maths, and ICT Functional Skills Level 2 (for those that have not achieved a grade C or Level 4 or above)

What can I do after this apprenticeship?

Listed below are some potential career pathways once you have completed your apprenticeship with us: 

  • Customer Service Administrator
  • Customer Service Advisor
  • Customer Service Team Lead

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    Additional support

    We welcome applications from learners of all abilities and we are committed to supporting applicants through the enrolment process. To ensure that we provide you with the best support available, please indicate any learning difficulties, disabilities or support requirements that you will need at your interview.


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