Customer Service Specialist Apprenticeship (Level 3)

Overview

Course Information

Entry Requirements

Potential Careers

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Customer Service Specialist Apprenticeship (Level 3)

Venue: Craven Park Training and Enterprise Centre, Poorhouse Lane, Hull, HU9 5HE

Duration: 15 months plus three months End Point Assessment (EPA)

Enrolment information: If you would like to discuss this apprenticeship standard further please call our Business Engagement team on 01482 614157 or email Business.Engagement@hullcc.gov.uk

Why this apprenticeship?

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.

If you want to be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries this apprenticeship could be for you.

Entry Requirements

You need to be aged 16 years and over

English, maths and ICT Functional Skills Level 2 (for those that have not achieved a grade C or Level 4 or above)

Course Content

Business knowledge and understanding
Customer journey knowledge
Knowing your customers and their needs/customer insight
Customer service culture and environment awareness
Business-focused service delivery
Providing a positive customer experience
Working with your customers/customer insights
Customer service performance
Service improvement
Develop self
Ownership/responsibility
Team working
Equality
Presentation

What qualifications will I achieve?

You would achieve:

Customer Service Specialist Level 3 Apprenticeship Standard
English, maths, and ICT Functional Skills Level 2 (for those that have not achieved a grade C or Level 4 or above)

What can I do after this apprenticeship?

Listed below are some potential career pathways once you have completed your apprenticeship with us:

Customer Service Administrator
Customer Service Advisor
Customer Service Team Lead

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