Operations/Departmental Manager Standard (Level 5)

Operations/Departmental Manager Standard (Level 5)

Duration: 24-30 months
Qualification: Operations/Departmental Manager Level 5 Qualification
Start Date: Continual enrolment
Entry requirements: Acceptance on the course is based on the candidate’s job role (being able to demonstrate the skills of the apprenticeship within the workplace)

Why this apprenticeship?

Do you want to develop/improve your management skills and knowledge, enabling you to work more effectively with your team? Are you a manager who wants to enhance your performance and develop skills to enable you to progress into a senior management role?  This Level 5 Operations/Department Manager apprenticeship is aimed at middle managers and will equip you with the necessary tools to effectively manage your team and successfully meet the aims and objectives of your organisation’s strategic plan.

The course is typically 30 months in duration and you will need to be in a role that provides you with the opportunity to develop and demonstrate your knowledge and skills.

Key Responsibilities may include:

  • Creating and delivering operational plans
  • Managing projects
  • Leading and managing teams
  • Managing Change
  • Financial and resource management
  • Talent management
  • Coaching and mentoring

Entry Requirements

There are no formal qualifications required for this apprenticeship but you are expected to be in a management role to enable you to carry out the responsibilities required.

In order to achieve the apprenticeship, you will need to demonstrate you have English and maths skills at Level 2 or above.  If you do not hold the relevant qualifications you will be expected to achieve the Level 2 Functional Skills in English and maths while on the programme.

What qualifications will I achieve?

On achievement of the apprenticeship you will hold a Level 5 apprenticeship standard in Operations/Departmental Manager which will allow you to register with the Institute of Leadership and Management (ILM) at member status.  You will also have the option to complete a Level 5 Diploma in Leadership and Management as part of this apprenticeship.

Course Content

On completion of the apprenticeship you will have gained knowledge and demonstrated your skills of the following:

  • Leading People
  • Managing People
  • Building Relationships
  • Communication
  • Project Management
  • Finance
  • Self-Awareness
  • Time Management
  • Decision Making

You will also develop your behaviours to demonstrate how you:

  • Take responsibility – (demonstrating accountability, resilience, determination) 
  • Inclusive – (open, honest, authentic, develops trust)
  • Agile – (flexible, creative, innovative, adaptable)
  • Professionalism – (sets an example, fair, consistent, impartial)

Assessment Method

All apprenticeship standards are required to have an end-point assessment that is carried out by an independent body. Apprentices must pass the end-point assessment in order to achieve the apprenticeship certificate.

The end-point assessment for the Operations/Departmental Manager Apprenticeship involves the following:

  • Assessment method 1: Professional discussion, underpinned by a portfolio of evidence
  • Assessment method 2: Project proposal, presentation and questioning

Potential careers

Here you will find some potential career pathways once you have completed your apprenticeship with us:

  • Department Manager
  • Project Manager
  • Office Manager
  • Service Manager
  • Operations Manager

Further Information

We can offer individual unit accreditation if the apprenticeship route is not for you or if you are aspiring to be in these roles, for further information please call 01482 614 157

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    We welcome applications from learners of all abilities and we are committed to supporting applicants through the enrolment process. To ensure that we provide you with the best support available, please indicate any learning difficulties, disabilities or support requirements that you will need at your interview.


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