Operations/Departmental Manager Standard Level 5

Operations/Departmental Manager Standard Level 5

Duration: 24-30 months
Qualification: Operations/Departmental Manager Level 5 Qualification
Start Date: Continual enrolment
Entry requirements: Acceptance on the course is based on the candidate’s job role (being able to demonstrate the skills of the apprenticeship within the workplace)

Why this apprenticeship

Do you want to develop/improve your management skills and knowledge, enabling you to work more effectively with your team? Are you a manager who wants to enhance your performance and develop skills to enable you to progress into a senior management role?  This Level 5 Operations/Department Manager apprenticeship is aimed at middle managers and will equip you with the necessary tools to effectively manage your team and successfully meet the aims and objectives of your organisation’s strategic plan. 

The course is typically 30 months in duration and you will need to be in a role that provides you with the opportunity to develop and demonstrate your knowledge and skills.

Key Responsibilities may include:
Creating and delivering operational plans
Managing projects
Leading and managing teams
Managing Change
Financial and resource management
Talent management
Coaching and mentoring

Entry requirements

There are no formal qualifications required for this apprenticeship but you are expected to be in a management role to enable you to carry out the responsibilities required.

In order to achieve the apprenticeship, you will need to demonstrate you have English and maths skills are at level 2 or above. If you do not hold the relevant qualifications you will be expected to achieve the level 2 functional skills in English and maths while on the programme.

What qualification will I achieve?

On achievement of the apprenticeship you will hold a level 5 qualification in Leadership and Management. This qualification will allow you to register with the Institute of Leadership and Management (ILM) at member status.

Course content

On completion of the apprenticeship you will have gained knowledge and demonstrated your skills of the following:

  • Leading People
  • Managing People
  • Building Relationships
  • Communication
  • Project Management
  • Finance
  • Self-Awareness
  • Time Management
  • Decision Making

You will also develop your behaviours to demonstrate how you:

  • Take responsibility – (demonstrating accountability, resilience, determination) 
  • Inclusive – (open, honest, authentic, develops trust)
  • Agile – (flexible, creative, innovative, adaptable)
  • Professionalism – (sets an example, fair, consistent, impartial)

Course assessment

All apprenticeship standards are required to have an end-point assessment that is carried out by an independent body. Apprentices must pass the end-point assessment in order to achieve the apprenticeship certificate.

The end-point assessment for the Operational/ Departmental Manager Apprenticeship involves the following:

Assessment method 1: Professional discussion, underpinned by a portfolio of evidence

Assessment method 2: Project proposal, presentation and questioning

Overview The assessment method is the production of a project proposal, presentation and questioning. The work is carried out after the apprentice has gone through the gateway.

Potential careers

Department Manager, Project manager, Office Manager, Service Manager, Operations Manager

Application Form

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Additional support

We welcome applications from learners of all abilities and we are committed to supporting applicants through the enrolment process. To ensure that we provide you with the best support available, please indicate any learning difficulties, disabilities or support requirements that you will need at your interview.


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