Operations/Departmental Manager Standard Level 5

Operations/Departmental Manager Standard Level 5


Why this apprenticeship

Do you want to develop/improve your management skills and knowledge, enabling you to work more effectively with your team? Are you an aspiring manager who wants to enhance your performance and develop skills to enable you to progress into a senior management role?  This Level 5 Operations/Department Manager apprenticeship is aimed at middle managers and will equip you with the necessary tools to effectively manage your team and successfully meet the aims and objectives of your organisation’s strategic plan. 

The course is typically 30 months in duration and you will need to be in a role that provides you with the opportunity to develop and demonstrate your knowledge and skills.

Key Responsibilities may include:
Creating and delivering operational plans
Managing projects
Leading and managing teams
Managing Change
Financial and resource management
Talent management
Coaching and mentoring

Entry requirements

There are no formal qualifications required for this apprenticeship but you are expected to be in a management role to enable you to carry out the responsibilities required.

In order to achieve the apprenticeship, you will need to demonstrate you have English and maths skills are at level 2 or above. If you do not hold the relevant qualifications you will be expected to achieve the level 2 functional skills in English and maths while on the programme.

What qualification will I achieve?

On achievement of the apprenticeship you will hold a level 5 qualification in Leadership and Management. This qualification will allow you to register with the Institute of Leadership and Management (ILM) at member status.

Course content

On completion of the apprenticeship you will have gained knowledge and demonstrated your skills of the following:

  • Leading People
  • Managing People
  • Building Relationships
  • Communication
  • Project Management
  • Finance
  • Self-Awareness
  • Time Management
  • Decision Making

You will also develop your behaviours to demonstrate how you:

  • Take responsibility – (demonstrating accountability, resilience, determination) 
  • Inclusive – (open, honest, authentic, develops trust)
  • Agile – (flexible, creative, innovative, adaptable)
  • Professionalism – (sets an example, fair, consistent, impartial)

Course assessment

All apprenticeship standards are required to have an end-point assessment that is carried out by an independent body. Apprentices must pass the end-point assessment in order to achieve the apprenticeship certificate.

The end-point assessment for the Operational/ Departmental Manager Apprenticeship involves the following: 

  • Portfolio of work – mixture of written documents, audio and video evidence that showcases the professional application of your on-programme learning.
  • presentation of a work-based project – a 15 minute presentation describing the objectives and outputs of the work-based project
  • On-line knowledge test – a series of questions to capture the knowledge gained during the programme.
  • Competency based interview – a one to one interview to assess the understanding and application of knowledge, skills and behaviours and how these are applied in the work environment.
  •  Professional discussion – based around personal and professional develop and how it has been applied to improve performance in the workplace. 

During the assessment process you will also need to demonstrate how you have applied the behaviours within the workplace

Potential careers

Department Manager, Project manager, Office Manager, Service Manager, Operations Manager

Application Form

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Additional support

We welcome applications from learners of all abilities and we are committed to supporting applicants through the enrolment process. To ensure that we provide you with the best support available, please indicate any learning difficulties, disabilities or support requirements that you will need at your interview.


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